Privacy notice

Who is responsible for your information

Service

CheckHarbour

Legal operator

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Business address

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Email

[email protected]

VAT number

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For data-protection questions or requests, contact the email address above.

Information we use

Depending on how you use CheckHarbour, we may use:

• the company number you search for and basic product-usage information;
• a browser session identifier which is hashed before being stored in our first-party analytics;
• order details such as the company checked, amount, currency, order status and Stripe transaction identifiers;
• the customer email address returned by Stripe when one is supplied during checkout;
• private report access information such as token access counts and timestamps;
• feedback you choose to submit, including ratings, comments and whether you consent to testimonial reuse;
• limited security and operational information needed to protect the service and investigate failures.

CheckHarbour does not intentionally store full payment-card details. Card payment information is handled by Stripe.

Why we use it and our lawful bases

Provide the service and fulfil purchases

We use order, payment-status and report-access information where necessary to provide a requested Company Check, fulfil a purchase and give access to the private report. The lawful basis is performance of a contract or steps taken at your request before entering a contract.

Operate, secure and improve CheckHarbour

We use limited first-party analytics, report engagement and technical information to understand whether the service works, diagnose failures, prevent abuse and improve the product. The lawful basis is our legitimate interests in operating a useful, secure and reliable service. We keep this data proportionate and do not use it to create consumer credit profiles.

Accounting, disputes and legal obligations

We may retain relevant order and payment records where necessary for accounting, tax, fraud prevention, dispute handling or other legal obligations. The lawful basis is legal obligation and, where appropriate, legitimate interests.

Feedback and testimonial reuse

We may use feedback to improve the service. We only treat written feedback as available for public testimonial reuse when you have explicitly opted in to that reuse. You can withdraw that consent for future reuse by contacting us.

Public company information

Company Check uses information returned from Companies House and other official public-record sources. Some public records may include names of company officers, persons with significant control and other individuals connected with a company. CheckHarbour processes that public information to provide the company-checking service and explain the official record.

CheckHarbour does not determine the underlying Companies House filing content and cannot amend the official register. If an official record is incorrect, the relevant correction normally needs to be made through the source authority.

Who we share information with

• Stripe, to create and process secure checkout and payment transactions;
• Cloudflare, which provides hosting, serverless functions, database/storage and security infrastructure for CheckHarbour;
• Companies House, when the service requests live public company records;
• professional advisers, regulators, courts or law-enforcement bodies where disclosure is required or reasonably necessary by law.

We do not sell customer personal information to advertisers.

International processing

Some infrastructure or payment providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, we rely on the lawful transfer mechanisms and safeguards made available by the relevant provider, such as adequacy arrangements or approved contractual safeguards.

How long we keep information

• Private report access links are designed to expire after 30 days.
• Order and payment records are kept for as long as reasonably required for fulfilment, accounting, fraud prevention, disputes and legal obligations.
• First-party analytics and feedback are kept only while they remain useful for operating and improving CheckHarbour and are subject to periodic review.
• Security and operational records are retained according to the nature of the event and the need to investigate or protect the service.

Where a fixed retention period is not stated, we use those purposes and applicable legal requirements as the criteria for deciding how long information is kept.

Your rights

Depending on the circumstances and lawful basis, UK data-protection law may give you rights to access your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to certain processing, and receive certain information in a portable format.

Your right to object: where we rely on legitimate interests, you may object to that processing. We will consider your request and stop the processing unless there are compelling legitimate grounds or another lawful reason to continue.

You can make a request by emailing [email protected]. We may need to verify your identity before acting on a request.

Complaints

Please contact us first if you have a privacy concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about making a complaint is available at ico.org.uk.

Changes to this notice

We may update this notice when CheckHarbour changes, when suppliers change or when legal requirements develop. The current version and update date will remain available on this page.